Privacy Policy

Effective January 16, 2019

Welcome to DriverCentral! This website is owned and operated by DriverCentral LLC, and its affiliates (collectively, "DriverCentral," “us,” or "we"). This Privacy Policy applies to our website located at drivercentral.io, our account portal, and any other website where we post these terms (the "Service(s)”).

 This Privacy Policy discloses what information we may collect when you use our Services, how we may collect it, with whom we may share it, how we secure it, and certain other matters related to such information. This Privacy Policy also describes your choices regarding use, access, and correction of your personal information. This Privacy Policy is incorporated into the Terms of Use for our Services. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Terms of Use. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online or through our web-enabled services (such as our support services).

Through your use of any of our Services, you consent to the practices described in this Policy.

Third Parties

This Policy does not apply to information collected by or provided to third parties. For example, we often collect and transfer Personal Information to certain third parties and we act as a service provider for our users, third-party product suppliers (“Developers”), and dealers who make purchases through the Services ("Dealers") (collectively, “Users”) when we sell products, offer IT support, or otherwise provide the Services. Similarly, when using our Services, you may visit other merchants or third party sites through links on our Services. Each of these parties may collect and use your Personal Information differently from us. Please take a moment to review the privacy policies of third-party sites before you disclose information to them. DriverCentral is not responsible for their actions with regard to your information.

Types of information that may be collected

For purposes of this Privacy Policy, "Personal Information" refers to information which can be used to distinguish or trace an individual's identity, such as their name, email address, etc., and any other information about an identifiable individual. The Personal Information we collect is used to facilitate the purchase and delivery of products, services, or information to our Users, to register Users on accounts, and to provide support services to our Users. You are not required to provide Personal Information, but, in many cases, we will be unable to provide you with features of our Services unless you do so. We also collect non-Personal Information such as browsing patterns and demographics which do not reveal your specific identity, as further described below.

How is this information collected and used?

We generally collect information from you in the following ways:

Developer and Product Information

 If a Developer wishes to offer a product for sale on our Services, we will ask the Developer for company and product details, contact information, and other relevant information in order to evaluate a Developer and its products for potential inclusion within our Services. Developers must have a valid account with DriverCentral and must enter into a separate Developer Agreement with DriverCentral in order to offer products on our Services, and the account information must be kept up-to-date. We will use this information to offer a Developer’s product to our Dealers, to facilitate transactions, and to pass funds and purchase information from the transactions on to Developers.

Transaction Information

If you place an order on our Services, we will ask you to complete an order form that will request certain information from you, including financial information, such as a credit card number and expiration date, and general contact, billing, and other information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products, or other services that you order, and to send you a record of your transaction. We will provide some of this information, including your name, the amount of the product or service ordered, and the order identification, to the product’s Developer at the time of sale. This policy does not govern the Developer’s treatment of your information.

Account Registration

If a you register for an account on our Services, we collect Personal Information such as your name, email, address, and any other Personal Information required on the applicable registration form (which may vary if you are registering as a Dealer, Developer, or otherwise). You will also be asked to choose a password. Registration is required in order to make a purchase or access certain portions of the Services.

Support Services

 If you request assistance through our support services, we may require information from you, such as product type, contact information, or other information that will be used to properly assist you. This information may be added to your User file.

 Newsletters and Emails

We may offer newsletters and/or other communications to share information with you about us, the Services, or new products and services we are offering. You will automatically receive a newsletter from us if you register on our Services or if you become an authorized Developer. You may cancel your subscription by clicking on the “unsubscribe” link in our newsletters or other emails.

Automatic collection when you access our Services

Our Services automatically collect certain information from you when you use them. For example, some of our Services use cookies and other similar tracking technologies to provide essential features and improve your experience when using our Services (see below for more information). Additionally, through our Services, our servers or networks may collect your device’s IP address and other device or network information, such as your screen resolution, OS version, browser version, and certain identifiers. We use this information to help ensure that our content is displayed properly, so that we can understand how, where, and which devices access our Services, and to improve the quality and delivery of our Services. We may log click-stream or similar data for purposes of system administration, to improve our Services, to report aggregate information to our advertisers, and other internal uses related to the Services. Click-stream data is information collected when you request pages from our Services, and may include information such as the page served, the time, the source and type of browser making the request, the most recent page view, and other non-Personal Information. This data helps us analyze how visitors arrive at our Services, what type of content is most popular, what type of visitors are interested in particular kinds of products, content, advertising, and the like. We may associate click-stream, shopping cart, product purchase (whether complete or incomplete), and other similar data with other information we hold about you so that we can improve the relevance and quality of the Services.

Cookies, tracking, and interest-based advertising

 Our Services may use cookies, web beacons, and similar digital tracking technologies. Cookies are small data files transferred to your hard drive when your browser settings permit the acceptance of cookies. Similar technologies, such as web beacons or pixel tags function through the use of small files, such as a GIF or PNG, which are opened on a page, ad, or in an email. The request for these files from a server reveals certain information, such as your browser type, IP address, and other information. To learn more about cookies, similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org. For example, our Services may use cookies or other technologies provided by website analytics services such as Google Analytics to help us better understand how our Services are used. By tracking how and when you use our Services, these technologies help us determine which features and content on our Services are most important to our visitors. If you do not want information collected through the use of cookies, you can turn off cookies using your browser’s settings menu; however, this may eliminate our ability to provide certain features. To learn more about, or to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out.

 Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our Content. You may or may not be offered a choice as to whether or not to have your information collected for that purpose. The information collected may include information about your visits to our Services, such as the pages you have viewed. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you. This collection and ad targeting takes place both on our Services and on third-party websites or services that participate in the ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts.

 We and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as a DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Services. To learn more about how to opt out of Google’s use of cookies, visit Google’s Ads Settings, here. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at http://www.aboutads.info/choices, in Canada at http://youradchoices.ca/choices, or, if located in the European Union, click http://www.youronlinechoices.eu or the Network Advertising Initiative at http://optout.networkadvertising.org.

 Please note, many modern browsers include a "do not track" feature. However, because there is not yet a defined response to do-not-track requests, our Service does not respond to your browser’s do-not-track request.

How we process the information we collect

We primarily use information from Users to manage and correspond with you about your account, transaction, or request, allow you to manage purchases, send you information and newsletters, and for other matters described in this Privacy Policy. We may also use information in the file we maintain about a User (described below) to resolve disputes and troubleshoot problems, or for our other business purposes.

We may use the information we hold about a User to maintain a User profile. We use this and other information to improve our marketing and promotional efforts, to statistically analyze usage, to customize and improve our Services, and for other purposes described in this Privacy Policy.

To whom the information may be disclosed

 Generally

Information we collect may be shared with a variety of parties, depending upon the purpose for which the information was provided and the context in which the information was provided, or in accordance with your choices. We reserve the right to share your Personal Information with our current or future affiliated entities, subsidiaries, and parent companies. We may also share certain Personal Information and other information with trusted third parties, for marketing, support, or other commercial purposes.

 Developers

When you purchase a product, we provide certain Personal Information and other information to the Developer so that they may deliver the product and communicate with you about any product requirements.  We may also disclose communications we receive from you regarding a product to the Developer in order for the Developer to improve or support a product, or for other business purposes.

 Our Service Providers

In order to process a purchase on our Services (including processing of payment from the Dealer, and providing a portion of that payment to the Developer), we will provide certain Personal Information and other information to third party payment processors and other service providers who work on our behalf.  We may also provide email addresses and other Personal Information to third party service providers who handle our email communications, or parties hosting or otherwise providing support for our Services.  Our service providers are authorized to use Personal Information only as necessary to provide these services to us.

Other Disclosures

 In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets, User information may be part of the assets transferred. We may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule, or court order pursuant to requests from governmental, regulatory, or administrative agencies, or law enforcement authorities, such as to comply with a subpoena or similar legal process; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Use, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.

What choices do I have about DriverCentral collecting, using, and sharing my information?

 During the registration process or after you have registered with us, you will be able to manage your information and communications preferences. If you purchased a product or registered an account, you can request at any time that DriverCentral not send future e-mails to you either by unsubscribing from the communication, through your online account preferences, by contacting us at privacy@drivercentral.io, or by contacting us by mail at the address below.

To obtain a list of the Personal Information that DriverCentral holds about you, or for residents of California (as required by California law), any Personal Information DriverCentral has disclosed about you to third parties for direct marketing purposes during the preceding calendar year, please send a written, signed request to DriverCentral to the address listed below.

To request access to correct, delete, or exercise opt-out rights with respect to your Personal Data, please contact privacy@drivercentral.io.

How we secure your Personal Information

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information. Furthermore, please remember that "perfect security" does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure. If you have any questions about security on our Services, you can contact us at privacy@drivercentral.io.

Data Retention

We retain Personal Information for so long as it, in our discretion, remains relevant to its purpose, and in any event, for so long as is required by law. We will review retention periods periodically and delete data when no longer needed.

Notification of changes and acceptance of the Privacy Policy

By using the Services, you signify your agreement to the terms of our Privacy Policy. DriverCentral may change this policy from time to time. If so, any such changes will be posted on this page, so that DriverCentral may keep its users informed of its information collection practices. If we make any material changes we will notify you by means of a notice on this website prior to the change becoming effective, or as required by law. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Services shall constitute your acceptance of such revised Privacy Policy.

Correcting, updating, and removing Personal Information

 If your Personal Information changes, please log in to your account, click Update Profile or send an email to privacy@drivercentral.io.  To the extent required by law, upon request, DriverCentral will provide you with information about whether we hold, and how we or third parties process, any of your Personal Information. To obtain a list of Personal Information we hold about you (as may be required by applicable law), submit a support request at privacy@drivercentral.io. For all other requests for modification or deletion, send an email to privacy@drivercentral.io. Please note, we will retain your information and the data we process on behalf of our Users for as long as your account is active or as needed to provide you services. If you close your account, we reserve the right to keep your Personal Information on file for a reasonable time in the event you wish to reopen your account and as we may otherwise require in connection with our legitimate business interests. In any event, we will retain and use your information as and to the extent we deem reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

International Users/Transfers

By providing your information to these Services, you are granting your consent for the transfer of your information to the United States, as well as any other country in which our servers may be located. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy.

Additional Information for EU Residents

Data Controller

DriverCentral LLC is the data controller for Personal Information collected under this Policy.

Legal Basis for Processing

All processing (i.e., use) of your Personal Information is based on one of a number of legal conditions.  Generally, these will be:

• Your consent (for example, to complete your registration on our Services or provide information you have requested);
• The performance of our contract with you (e.g., to register you as a Dealer so that you can make purchases on our Service, to process your transaction (including sharing your Information with third party payment processors), or if you are a Developer, to list your driver on our Services);
• Compliance with a legal obligation (e.g., where we are required to disclose information to a court or a tax authority); and
• Our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., where we carry out our own marketing or communications to Dealers and Developers who have provided information to us, subject to your right to opt-out of this at any time).

The legal bases for our processing of your Personal Information are described in the table below. If you have questions about the legal basis of how we process your Personal Information, contact us at privacy@drivercentral.io.

Additional Rights of EU Residents

Subject to applicable law, as a resident of the EU, you may have some or all of the following rights in respect of your Personal Information:

• To obtain a copy of your Personal Information together with information about how and on what basis that Personal Information is processed;
• To rectify inaccurate Personal Information (including the right to have incomplete Personal Information completed);
• To erase your Personal Information (in limited circumstances, where it is no longer necessary in relation to the purposes for which it was collected or processed);
• To restrict processing of your Personal Information where:
  • The accuracy of the Personal Information is contested;
  • The processing is unlawful but you object to the erasure of the Personal Information;
  • We no longer require the Personal Information but it is still required for the establishment, exercise or defense of a legal claim;
• To challenge processing which we have justified based on a legitimate interest (as opposed to your consent, or to perform a contract with you);
• To prevent us from sending you direct marketing;
• To withdraw your consent to our processing of your Personal Information (where that processing is based on your consent);
• To object to decisions which are based solely on automated processing or profiling; and
• To obtain, or see a copy of the appropriate safeguards under which your Personal Information is transferred to a third country or international organization.

In addition to the above, you have the right to lodge a complaint with your local supervisory authority (for example, the ICO in the United Kingdom).

In relation to these rights, please contact us at privacy@drivercentral.io. Please note that we may request proof of identity. We will use reasonable efforts to respond to your requests within applicable timeframes.

Whom do I contact with questions or concerns about this privacy policy?

 If you have any questions about this Privacy Policy, our Services, or other privacy concerns, please email us at privacy@drivercentral.io. Please do not include your credit card number or other sensitive information in your email.